1. Information We Collect
We collect information that you provide directly to us when you make a reservation or contact us. This includes:
- Identification Data: Name, surname, and ID/Passport number (if required by local law).
- Contact Data: Email address and phone number.
- Booking Details: Dates of stay, number of guests, and special requests.
2. How We Use Your Information
We use your data strictly for:
- Processing and confirming your reservations.
- Sending booking confirmations and important updates about your stay.
- Complying with legal and tax obligations (e.g., guest registration with local authorities).
- Improving our customer service.
3. Payment Processing (Stripe)
Your payment information (credit/debit card numbers) is processed directly by Stripe.
- We do not store or have access to your full credit card details.
- Stripe’s use of your personal information is governed by their own Privacy Policy, which adheres to high security standards (PCI-DSS).
4. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this policy, or as required by law (e.g., for accounting or legal reporting).
5. Data Sharing
We do not sell or rent your personal data to third parties. We only share information with:
- Service providers (like Stripe) to process payments.
- Legal authorities, if required by law or to protect our legal rights.
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you.
- Request the correction of inaccurate data.
- Request the deletion of your data (where applicable).
- Object to or restrict the processing of your data.
7. Cookies
Our website may use “cookies” to enhance your browsing experience and analyze site traffic. You can choose to disable cookies through your browser settings, though some features of the site may not function properly.
8. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at: [email protected]